TNG eWallet in Malaysia and Pakistan’s digital bank easypaisa are early adopters of Ant International’s generative AI platform to automate responses and reduce friction in customer service.
Both organisations are using the Alipay+ GenAI Cockpit, which Ant International describes as an AI innovation platform for building agentic applications that can handle common queries and perform routine rectification tasks.
The system is designed to strengthen customer support and streamline user journeys.
The platform draws on Ant International’s experience across Alipay+, Antom, WorldFirst and its inclusive finance services in treasury management, digital lending and credit technology.
It was launched in June 2025 as an AI-as-a-Service offering for fintechs and superapps.
Alipay+ GenAI Cockpit integrates more than 20 large language models, including Ant International’s Falcon TST time-series transformer, and incorporates fintech knowledge bases such as bank transfer rules and dispute resolution policies.
Antom Copilot, built on the platform, is described as the world’s first AI agent of its type, designed to boost merchant conversion by simplifying payment method integration.
Security is supported by AI SHIELD and an AI Security Docker that Ant International says can reduce AI service risks by 90 percent through evaluation, real-time monitoring and adversarial testing.
“We’re excited to welcome our first customers to Alipay+ GenAI Cockpit. This platform opens the door for fintechs to agentic AI — empowering them to automate decisions, accelerate innovation, and deliver smarter financial solutions to their partners, all with financial-grade compliance, reliability and security.
We look forward to supporting our customers as they expand the use of the Cockpit platform in their operations,”
said Jiang-Ming Yang, Chief Innovation Officer at Ant International.
“The launch of our generative AI-powered customer service agent is a key step that enables easypaisa customers to enjoy truly hyper-personalised financial experiences, from tailored product recommendations and actionable insights, to timely reminders that help them manage their finances more efficiently.
Beyond personalisation, the AI assistant enhances security through advanced fraud detection and improves risk management, making every in-app financial interaction safer, faster, and more intuitive,”
said Farhan Hassan, Chief Digital Officer, easypaisa Digital Bank.
Featured image: Edited by Fintech News Singapore, based on image by satapornc via Freepik
