Banks and financial institutions (FIs) have been accelerating their digital transformation as the world navigates through a post-pandemic and tense environment. The industry is focusing on ways to prioritise retail finance in operations. The rise of challenger banks and fintechs, regulatory changes and consumer behaviour shifts have pushed traditional players to modernise their technology architecture and infrastructure.
As new real-time payment and open banking infrastructure lay the foundation for a shift in consumer behaviour, the move towards cloud has also empowered institutions with greater agility to innovate, and have more scalable, secure and efficient operations. With open application programming interfaces (APIs), data and analytics, FIs are leveraging opportunities to collaborate with fintechs and third-party providers to better meet customer needs at lower cost as well as introduce new products and services.
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