Learn what factors were identified as key enablers leading customers to foster a good relationship with their banks and optimise their own finances, and discover what financial empowerment means to real people and what role digital technologies play in overall customer satisfaction, and why poor digital deployment can actually alienate customers.
Finastra invites you to discover the global and regional findings of the Journey to Financial Empowerment, a first-of-its-kind ethnographic study with retail banking decision makers from across the continent to analyse the findings and discuss the new emerging roles for traditional banks and challenger banks; and how to meet changing consumer expectations of personalisation, knowledge, control, and freedom in banking.
Register here: https://bit.ly/3Ai6JKJ