The Account Management team is a highly consultative group that owns the relationships with Xendit’s largest and fastest-growing merchants. As an Account Manager, you are the main point of contact for senior executives at both growing startups and established enterprises. You are the customer's internal advocate and it is your responsibility to understand their unique needs, drive adoption of Xendit offerings, and work across internal product teams to inform the next generation of user-focused payment tools.
- Be a trusted partner and advocate for Xendit's valuable customers
- Build strong happy customers relationships to achieve long-term success
- Determine customers' needs, goals, and dreams, and collaborate with them to implement solutions
- Monitor and manage customers' health
- Work as part of the team to develop strategies for scale and growth
- Have at least 2-3 years of experience in client-facing roles within a rapidly growing organization
- Have experience in Fintech/ Cryptocurrency/ SAAS/ startup companies
- Can operate in a highly ambiguous and fast-paced environment
- Have a knack for working well with a wide range of people, both internally and externally, and am able to empathise with them
- Have a natural curiosity as to how businesses work and move money, and will be an advocate for our top customers
- Can effortlessly navigate tough negotiations and formulate positive outcomes for all parties
- Are great at technical troubleshooting and are comfortable with technical terms
- Can understand APIs and able to explain clearly to technical customers
- Can structure complex enterprise requirements, craft custom solutions, and lead integration conversations in a consultative manner
- Have a flair for data analytics and are familiar with Excel and SQL
- Have project management experience, and can manage stakeholders’ expectations
- Possess superior verbal and written communication skills in both Indonesian and English
- Are weirdly passionate about Payments, Finance, Trading, Cryptocurrencies, Software, and Startup
Xendit is a financial technology company that provides payment solutions and simplifies the payment process for businesses in Indonesia, the Philippines and Southeast Asia, from SMEs and e-commerce startups to large enterprises. Xendit enables businesses to accept payments, disburse payroll, run marketplaces and more. The platform is known for its speed (fast integration, builds), simplicity (easy integrations, pricing), and world-class 24/7 customer support. Amidst the fragmented payment landscape in Southeast Asia, Xendit enables businesses to accept payments from direct debit, virtual accounts, credit and debit cards, eWallets, retail outlets, and online installments.
