The Customer Success Team sits at the heart of the action at Currencycloud, creating the link between the customer and Currencycloud’s other teams. The team ensures that our customer's voices are heard so that they can get the maximum value from using our products and successfully grow their businesses. CSMs work in close collaboration with Account Managers and Solution Consultants throughout the whole lifecycle of a customer and are key to driving adoption, growth, and minimising churn.
- Expertly manage a portfolio of accounts, developing relationships, managing stakeholders, and identifying advocates
- Coordinate a swift and smooth onboarding, implementation, and go-live experience for new customers in collaboration with New Business Sales and Solutions
- Identify/track adoption and growth opportunities within existing clients
- Organise monthly/quarterly reviews with customers to minimise friction and churn risk
- Work with Account Managers to identify upsell and renewal opportunities
- Represent the customer internally as a stakeholder for the product, marketing, and other internal teams in order to ensure customers are always central to what we do
- Work with our marketing department to ensure client communication is timely and targeted
- Anticipate customer requirements and challenges, work towards a (re)solution by acting on data-driven insights and strategic knowledge
- Help identify patterns for success and best practices within a portfolio, to improve processes and prioritise activities
- Self-starter who takes accountability for getting things done and delivering results
- Have fantastic communication skills
- Have an empathetic mindset
- Someone who can remain calm when under pressure
- Have integrity, believe what we say, and do the right thing
- Are a team player as well as a proactive individual contributor
- Are a creative thinker with the ability to troubleshoot issues quickly and effectively
- Work well in a fast-paced environment
- Are analytical and comfortable making and acting upon data to make decisions
- Are willing to challenge the status quo and confidence to deliver an alternative approach
- Have outstanding relationship-building skills, both internally and with prospects
Banks, Fintechs and businesses everywhere can make bigger, better, bolder leaps with Currencycloud, a Visa solution.
Currencycloud gives businesses the capability to move money across borders, and transact globally in multiple currencies, fast. Experts at what they do, their technology makes it easy for clients to embrace digital wallets, and to embed finance into the core of their business - no matter what industry they’re in.