Position title
Operations Support (L3)
ShopeePay
Description
- Handle and track escalations related to credit products, focusing on ShopeePay related issues.
- Investigate and verify reported issues to ensure accurate resolution.
- Monitor case progress and ensure timely resolution within the agreed service levels (SLA).
- Analyze trends in escalations and provide insights for process improvements.
Qualifications
- Bachelor’s degree with minimum 1-year experience in operations or related field
- Detail-oriented with good analytical and problem solving skills
- Strong communication skills in Thai (English will be an advantage)
- Ability to work collaboratively with multiple teams.
- Work closely with Product and Project Operations teams to support issue investigations and post-monitoring.
Hiring organization
ShopeePay is SeaMoney’s mobile wallet, which provides users with easy access to digital payment services. ShopeePay allow users to make online payments, top up their wallet, transfer and withdraw funds, and make payments offline at thousands of our merchant partner locations, offering users a seamless shopping experience.
Employment Type
Full-time
Industry
Financial Services
Job Location
Bangkok, Bangkok City, Thailand
Date posted
March 19, 2025
Valid through
April 19, 2025
