Position title
Product Lead - Payments
Description

You will be a key member of the Product & Solutions team, the individual helps define and execute the payment product initiatives across APAC.

Responsibilities

Product Management

  • Be involved from conception through end of life for a specific product, including product management, product development
  • Manage product development process inclusive of product commercialization tasks required to bring product to market
  • Leads the analysis and development of software solutions to meet client's requirements, including acting as the primary functional representative of the project to all stakeholders
  • Work collaboratively across Sales, Marketing, Account Management, Technology and In-region Teams, to build understanding and input on decisions to drive product offerings in APAC
  • Engage with the global product owners on APAC requirements roadmap, backlog
  • Support / Prepare APAC specific product marketing briefs
  • Define & communicate release plans, version updates and associated capability briefs

Sales Solutions

  • Support sales to qualify opportunities for the offering (Processing. Managed Service or License).
  • Develop, package and deliver client specific value propositions for each opportunity
  • Define, establish & support Product Demos, PoCs
  • Support RFI’s, RFP and RFQ responses, integrating with cross-functional partnership
  • Supports the deal with cross-functional partnership covering compliance, legal, HR, Marketing, CSR, FTS and CIO functions
  • Support the handover from sales closure to project delivery ensuring that scope, Terms and timelines are clearly understood

Service Assurance

  • Define, measure, maintain client focused ‘Service Metrics’ across all product offerings
  • Define and manage continuous improvement programs, that integrate to Product investments, improved Service capabilities,
  • Ensure product service metrics are met / exceeded for all clients, delivering an excellent client experience

General

  • Ability to work in a highly matrixed global organisation
  • Ability to drive and support initiatives independently
  • Develop trusted partnership relationships, through positive interactions both internal and external
Qualifications
  • Bachelor’s Degree level education or comparable work experience required
  • Minimally 10 – 15 years of experience as Product and/or Client Solutions Lead in Fintech or Financial Services
  • Strong experience with VisionPLUS specifically with functional expertise aligned to market offerings
  • Strong analytical skills to review and analyse data/information, process re-engineer and propose solutions
  • Excellent communication skills, both oral and written with effective presentation skills
  • Experience in business solutions, sales support or product management key

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Employment Type
Full-time
Job Location
Singapore, Singapore
Date posted
January 30, 2024
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