Wing
Looking for a dynamic and results-driven E-commerce Product Manager to serve as the critical bridge between business ambitions and technology execution. You are a translator, a diplomat, and a strategist. You live and breathe the customer experience, speak the language of business KPIs, and understand the technical complexities of building a world-class e-commerce platform. Your primary goal is to ensure what we build directly drives the results the business needs.
Business-Facing Responsibilities:
- Collaborate & Strategize: Partner directly with senior stakeholders in Marketing, Commercial, Catalog, and Operations to understand high-level business goals, revenue targets, and market opportunities.
- Define "Why": Champion the business case for new features, grounding all requests in data, user research, and expected ROI (e.g., "This will increase conversion rate by X%" or "This will reduce cart abandonment by Y%").
- Manage Expectations: Serve as the primary point of contact for all business-side product inquiries. Clearly communicate the product roadmap, development timelines, and any potential tradeoffs or roadblocks.
Technology-Facing Responsibilities:
- Translate & Specify: Convert high-level business needs into clear, detailed, and actionable user stories, acceptance criteria, and technical specifications for the engineering team.
- Prioritize Ruthlessly: Own and manage the product backlog. Work with the development lead to prioritize tasks based on business impact, technical feasibility, and strategic alignment.
- Execute & Unblock: Act as the "voice of the business" during sprint planning, stand-ups, and retrospectives. Answer technical questions, clarify requirements, and make quick, informed decisions to keep the development process moving.
- Own Quality: Work with QA to define test cases and ensure that the final product is bug-free, functional, and, most importantly, actually solves the original business problem.
Bridge-Building Responsibilities:
- Foster Alignment: Lead cross-functional meetings that bring business and tech teams together to ensure everyone is aligned on the "what," the "why," and the "how."
- Communicate & Demo: Proactively communicate product updates and demo new functionality to all stakeholders, gathering feedback and managing the iteration loop.
- Analyze & Iterate: Use analytics tools (Google Analytics, Jasper, etc.) to monitor product KPIs post-launch. Report on performance to the business and identify the next set of data-driven optimizations for the tech team.
- 3-5+ years of experience in product management, specifically within an e-commerce or B2C digital environment.
- Proven ability as a "translator." You must have experience taking vague business goals (e.g., "we need to sell more") and turning them into specific technical requirements (e.g., "create a 'related products' API for the cart page").
- Strong Technical Literacy: You do not need to be a developer, but you must be comfortable discussing APIs, data models, system architecture, and technical debt with engineers.
- Expertise in Agile/Scrum: Deep experience in managing a backlog, writing user stories, and working in sprints.
- Data-Driven: Strong analytical skills with a proven ability to use data (A/B tests, user analytics) to make decisions and measure success.
- Exceptional Communication: World-class written and verbal communication skills. You are empathetic, persuasive, and comfortable presenting to everyone from a junior engineer to a C-level executive.
- Stakeholder Management: A "no-ego" attitude focused on building consensus and managing competing priorities from different business units.
Wing Bank, the Bank for every Cambodian, has revolutionized access to financial services since 2008. As one of Cambodia’s fastest-growing and most trusted banks, Wing operates 23 branches, 11,000+ agents, and supports over 170,000 SME merchants. Its user-friendly Wing Bank Mobile App offers 100+ use cases, from loans and deposits to bill payments and international transfers. In 2023, Wing Bank Tower opened, symbolizing Cambodia’s leadership in digital banking innovation.
