Thredd
We are looking for a Regional Head of Implementation Delivery to join our team in Singapore. You will be responsible for delivering customer-focused solutions from requirements definition through to post go-live embedding, with a strong emphasis on regional specifics for APAC.
This role will lead a diverse team, manage client engagement, understanding regional customer needs, and ensuring delivery excellence on behalf of Thredd.
Customer/Client Centricity
- Supporting delivery while maintaining the highest standards. Customer experience and satisfaction must remain central to every stage of the delivery process, with a focus on adapting to regional regulations, cultural expectations, and market dynamics.
- Ensuring timely and successful go-live of client programmes and projects, with tailored approaches for the APAC region
- Leading customer conversations to determine value-adding factors, ensuring local market needs and cultural nuances are considered.
Data & Reporting
- Experienced in applying data analytics to uncover trends, optimise performance, and inform decision-making.
Industry Knowledge
- Working cross-functionally to ensure customer implementations are delivered smoothly and on schedule, adapting delivery approaches to regional regulatory and compliance requirements
- Providing an industry-leading experience throughout the implementation process, leveraging regional insights and compliance expertise.
- Offering proven advice and support to customers to maximise benefit realisation, using regional benchmarks and case studies.
- Staying abreast of company, industry, and regional developments, remaining agile to regulatory changes and market shifts.
Planning & Prioritisation
- Identifying and championing opportunities for improvement throughout the delivery lifecycle, fostering a culture of continuous improvement and regional best practice sharing.
- Coaching and supporting implementation team members to deliver MVPs on time, enabling customers to quickly iterate and build upon them
- Closely managing projects to minimise/mitigate risks and issues, establishing early warning systems for potential delays or non-delivery, with escalation paths tailored to regional structures.
- Minimising escalations by proactively addressing issues and concerns, using region-specific processes where appropriate.
- Providing incisive, accurate, and timely reporting on team projects to stakeholders, adapting communication style and content for regional audiences.
- Proactively communicating delivery concerns to drive resolution, anticipating and removing blockers with sensitivity to regional business practices.
Leadership
- Continually evolving personal and team skills and knowledge to support the highest standards of client delivery in all operating regions.
- Creating learning opportunities to enable your team members' performance and development
- Enabling learning in your function, optimising performance, increasing engagement and retention
- Leading and driving high performance within the Implementation Delivery team, recruiting, coaching, and developing team members across regions.
- Training new team members with a focus on regional onboarding.
- Enabling your team to contribute to organisational success, managing barriers to performance
- Sharing Thredd’s strategy, implementing team and individual priorities
- Shaping and inspiring the organisation to deliver Thredd’s strategy and managing challenges with optimism
- Deep cards industry experience: Detailed understanding of the Auth/Clearing/Chargeback process, including regional differences in payment processing, as well as key interfaces and message types.
- Fluent in Mandarin would be very advantageous
- Strong knowledge of Mastercard, Visa and Discover scheme rules and processes, with awareness of regional scheme adaptations and local payment networks
- Keen focus on driving customer outcomes and experience, adapting for local market expectations.
- Ability to engage professionally with stakeholders at all levels including peers, clients, suppliers, schemes, regulators, and boards across diverse regions and cultures.
- Highly motivated and able to work independently, under pressure, and proactively in a fast-paced, multi-region environment.
- Project and programme management expertise, with a strong focus on planning, organisation, prioritisation, and continuous improvement.
- Building and maintaining strong knowledge of the Thredd product suite, with an understanding of regional product variations and compliance requirements.
Thredd is the trusted next-gen payments partner for innovators looking to modernise their payments offering. Certified by Mastercard, Visa and Diners & Discover, we process billions of debit, prepaid and credit transactions annually, supporting consumer and corporation FinTechs, digital banks and embedded finance providers across the globe. Our unique offering is our client-centric approach, combining hands-on support with modern, reliable and scalable technology.
Our assured solution accelerates the development and delivery of consumer and corporate payments components embedded within digital banks, as well as for expense management, B2B payments, crypto, lending, credit, Buy Now Pay Later, FX, remittance, and open banking innovators.
About the Regional Head of Implementation Delivery position
