Position title
Relationship Manager
Responsibilities

● Establish trust-based relationships with clients to better serve their organizations.

● Consult and answer customer inquiries via phone/ website/ email and OTT apps (WhatsApp, Viber, Telegram, Skype, Line, etc.), video-call, and in-person meetings.

● Provide cross-sell opportunities so that customers who need certain services can easily find alternatives.

● Coordinate processing and operations departments in the sales consulting process.

● Convert tickets (assigned from Department Manager) to the sale order.

● Submit Purchase Order to processing departments.

● Resolve issues arising from customers/forwarders/third parties related to order processing, if any.

● Request documents and process contracts, notify promotions (if any) to customers.

● Assist customers with payment transactions.

● Perform data entry, processing, monitoring, and reporting on the CRM system.

● Collect metrics, perform assessments and improve efficiency (new technologies, upgrades, etc.).

● Mentorship to entry-level staff.

● Perform other tasks as required by the Manager.

DNBC Financial Group believes in strengths-based development and coaching, and you’ll receive frequent mentoring from colleagues. This will include a senior colleague from your office or practice who will help you grow and achieve your goals. Additionally, you will have a professional development manager who manages staff to help you shape your career.

We view an associate position as the start of a rewarding, challenging, and highly flexible career. During your first years with the firm, you will serve as an associate on multiple client engagements and work with a number of colleagues and clients in a range of industry and functional areas.

Qualifications
  • Graduating from university with a major in business administration, economics, commerce, and finance is preferred.
  • At least 01 year of experience in professional companies.
  • Excellent business English (both verbal & written). Experience of working with foreigners is a big plus.
  • Ability to work independently, proactively, good improvisation; Ability to negotiate, persuade, and communication skills.
  • Good time management and planning. Ability to work overtime when assigned.
Job Benefits

Training & Development

● Support in training professional knowledge, negotiation, and sales skills.

● Support technical training, and use CRM software.

● Be guided and work with experienced senior advisors.

Benefits

● A competitive salary with a fixed 13th-month salary and a variety of allowances.

● Project-based bonus depending on business situation and revenue (if any).

● Health insurance, social insurance.

DNBC Financial Group® began the journey in 2017. With the goal is to support individuals as well as enterprises in business financial transactions around the world, they are thriving as a solution to global financial payments with a strong passion for simplification.

DNBC continues to extend the coverages in financial hubs to ensure consistent services to global users. Growing mission is to help clients sending and receiving money internationally without restrictions.

Up until now, the scope of their services encompasses a broad range from European countries to global engagement.

In the most basic form, DNBC Financial Group® lays a path to convenience and effectiveness. The combination of streamlined offerings and technologies enables DNBC to be more efficient and to cut down hassles in each transaction.

Employment Type
Full-time
Industry
Financial Services
Job Location
Ho Chi Minh City, Ho Chi Minh City, Vietnam
Date posted
March 26, 2024
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