Position title
Senior Manager Business Operations
Responsibilities
  • Managing expectation in handling customer queries.
  • Willingness to contact partners over phone, email, ticketing system and chat channels.
  • Developing and building relationship with partners for smooth communication and providing excellent customer service experience.
  • Ability to analyze MIS for understanding on expectation, requirement and improvement on customer service, partnership strategy and business performance.
  • Shift based role – required to work across shifts with clients across the globe.
  • Support the management team in strategic decision-making by providing the relevant data & insights.
  • Collaboration with TerraPay’s Clients’ Operations teams on system and process improvement initiatives.
  • Cross-functional collaboration with Technology, Business Development, Treasury, Compliance and Finance teams.
  • Experience in managing international business expertise and knowledge about APAC.
  • Managing and leading the team including overseas to ensure smooth operations.
  • Develop SOP, implement and execute the operational processes
  • Knowledge of working with FreshDesk is an added advantage
Qualifications
  • 15 years in Business Operations/ Customer Support preferably in FinTech/Financial Services domain.
  • Team handling experience.
  • International cross border remittance will be preferred
  • Leadership quality is a mandate
  • Fluency in Mandarin language is a must. (written and spoken both)
  • Flexibility to travel across APAC region (50% to 60%)
Job Benefits
  • A competitive compensation package, including performance bonuses.
  • Join a global team with members from 45+ different nationalities spread across 5 continents.

TerraPay is a leading innovator in the world of mobile-first payments, transcending boundaries to provide lightning-fast financial solutions. Their dynamic Cross-Border Mobile Payments Network empowers licensed financial institutions, organizations, and merchants to conduct real-time money transfers, merchant payments, and push transactions globally. They have garnered the trust of prominent companies worldwide, establishing TerraPay as a pivotal player in the digital payments landscape.

Employment Type
Full-time
Industry
Financial Services
Job Location
Singapore
Date posted
March 19, 2024
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