Jumio's Solutions Engineers help customers understand how to get the best out of jumio’s products. They provide technical and functional expertise for our next-gen Jumio Platform, including our award-winning identity verification technology and powerful risk signals. in collaboration with colleagues from Sales, Product, Engineering, Account Management, and Marketing.
Role Vale:
Increase pipeline conversion rates to grow revenue, and ensure high levels of customer satisfaction are just some of the high-value outputs from the Solutions Engineer. You will play a major role in improving and expanding the existing processes such as pre-sales technical presentations, product testing, integration, and customer onboarding. You are the subject matter expert for how our solutions can add value to the customer's user journey, specifically through the web, mobile SDK, and different API channels. Your performance has a direct impact on the overall sales team's effectiveness. Ultimately, it's about helping to drive continued growth and success while growing your own career.
- Lead the pre-sales activities, including asking investigative questions to understand the intended use case and propose recommendation(s) on how best to implement our solution to meet their requirements
- Creating and leading customer-facing technical presentations
- Deliver live demo, showcasing our technical capabilities and the best of Our solution
- Actively aiding the Bid Management team in the completion of solution proposals, RFPs, and RFIs
- Managing the onboarding of enterprise customers from kick-off meetings with business and project teams to Going Live
- Provide technical and functional subject matter expertise for Our suite of products and APIs.
- Working closely with Product Management, Marketing, and other business units to maintain and improve the technical and functional knowledge of existing and new product features
- When required, deliver a bespoke demo for selected customers
- Proven professional experience of 5+ years in Technical Pre-sales, Technical Implementation Management, or Technical Consulting roles, including exposure to complex environments
- Strong customer-facing experience, used to interacting with all levels and departments across enterprise customers
- Strong presentation and customer-facing skills combined with excellent verbal and written communication skills in English and Chinese (Mandarin)
- In-depth technical knowledge, including web or mobile programming (iOS, Android) and scripting languages (including, but not limited to Java, Objective C, .NET, Swift, XML, and PHP)
- Experience in integration APIs
- Comfortable in a rapid growth environment with high degrees of autonomy and ambiguity - used to navigating the challenges and opportunities in a start-up or scale-up business
Great to have Experience and Qualifications:
- Existing knowledge of the ID verification, AML, or KYC market and the competitive landscape
- Knowledge of user digital onboarding, payment, and/or risk management systems
- Degree education in a relevant field (e.g., Computer Science, Engineering)
- A 'customer success' mentality, able to make using our products as painless and positive as possible for customers - leading to increasing volumes of transactions
Jumio is a B2B technology company dedicated to eradicating online identity fraud, money laundering and other financial crimes to help make the internet safer. We leverage AI, biometrics, machine learning, liveness detection and automation to create solutions that are trusted by leading brands worldwide and respected by industry thought leaders.
