Position title
User Operations Specialist

Coinhako

Description

Coinhako is looking for motivated individuals who are passionate about the crypto space to join our team as an User Operations Specialist.

Responsibilities

- Respond to user’s queries and resolve issues accurately and promptly through both online and offline support

- Provide appropriate and relevant responses to local regulators and/or authorities

- Collaborate with internal support team to ensure customer issue resolution

- Regularly review, update, and improve standard operating procedures (SOPs) to reflect current best practices and internal processes. Ensure that document control version remain updated

- Work with team leads to ensure the implementation of the SOP corresponds to what is happening on the ground by performing sample checks

- Understudy team leads to perform quality assurance review

- Complaint Escalation - Facilitate the escalation of user complaints by investigating root causes and working with relevant teams to provide solutions

- Assist in producing monthly reports

- Keep a register of all reviews and audit conducted

- Perform ad hoc tasks as required to support smooth internal operations and ensure an efficient workflow

Qualifications

- Diploma or Bachelors Degree in Finance, Admin, Operations or relevant domain

- Preferably 1 year of experience in customer operations related role

- Meticulous, pay strong attention to details

- Strong communication skills

- Strong sense of responsibility and able to work well in teams

- Able to communicate fluently in English, and have strong interpersonal skills

- Understanding and/or experience working in a Cryptocurrency/Blockchain/Fintech/Finance Trading domain preferred

Job Benefits

- Friendly and fun start-up work culture

- Convenient work location located in the heart of CBD area

- Generous annual leaves on top of national holidays

- Medical coverage including GP, Specialist, TCM, and more

- Self-care benefits and exciting fitness workshops/webinars

- Vibrant office with a well-stocked pantry

- Animal-friendly environment, with a fluff ball in the office

Founded in 2014, Coinhako is the trusted choice for access to cryptocurrencies.

Headquartered in Singapore, we specialize in on-and-off ramp services for cryptocurrencies for the retail, high net worth and institutional markets across the world.

Coinhako platform was founded by Singaporean entrepreneurs.

Employment Type
Full-time
Industry
Technology, Information and Internet
Job Location
Singapore
Date posted
October 24, 2024
Valid through
November 24, 2024
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