Boost Capital
The product specialist will support Boost’s Product team. This is a mid-level role that is ideal for individuals who are interested in pursuing a career as a no-code developer, or in product management or customer experience, with a focus on chatbot-based systems.
You will work closely with the Head of Product to ensure that our products provide the best possible experience for our customers and internal team. Your primary responsibility will be to implement new chatbot builds, quality check builds, monitor customer feedback, and provide recommendations to improve our products.
- Use storyboarding provided by our Product Team to no-code build new chatbot flows.
- Assist with quality checks on new chatbot flows to ensure they meet the required standards.
- Monitor customer data to flag bottlenecks, inefficiencies, negative customer experience or general areas of customer experience with room for improvement.
- Work with the Product Manager and Product Specialist to support the rollout of strategic initiatives.
- Stay up-to-date with industry trends and best practices to ensure that our products remain competitive and relevant.
- At least 1 year of experience in a similar role working in Tech, customer experience, or financial services.
- A passion for financial inclusion and a willingness to learn and take on different tasks.
- Excellent communication skills, with the ability to communicate complex ideas in a clear and concise manner.
- Strong analytical skills, with the ability to use data to make informed decisions.
- Ability to work independently and as part of a team.
- Competitive salary
- Annual bonus
- Rights to never have to participate in an employee talent show
As a member of the product team, you will have the opportunity to work on meaningful projects and make a real impact on the lives of our customers.
We strongly believe that inclusion fosters innovation and we’re proud to have a diverse team with a wide variety of backgrounds and experiences. We focus on hiring talented people regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Boost transforms Financial Institutions, expanding their client reach through chat-based financial services. Banks and Microfinance traditionally operate through in-person meetings via brick-and-mortar locations – Boost allows these Financial Institutions to enable their clients to apply digitally for loans and savings in 5-10 minutes through chat, without an app download. We built our tech platform to have simple integrations, so we can launch a new Financial Institution in 2-to 3 weeks. We are backed by top-tier institutional investors along with some fantastic angel investors.
Boost has already engaged with over 1m customers, and enabled over 5 million dollars in loans.
In short, Boost tech onboards loan and savings applications digitally – clients love it because our service is 100x faster than with traditional microlenders.
