The easy availability of AI models such as GPT-4 is opening up many new applications for the banking industry. In our white paper, we explain how LLMs and prompts work and how financial institutions can use ChatGPT and similar LLMs to their advantage.

Your company has huge amounts of data at its disposal: data from customer communications such as phone calls, chats, and emails, plus internal data from documents stored on your intranet and servers or in other databases. With AI, or – more precisely – a personalized AI assistant, this company-specific data can be combined with the power and intelligence of ChatGPT to develop a chatbot for your employees and customers. Used correctly, AI can provide a decisive advantage in the banking industry by improving efficiency.