Who would have thought operations in banking and payments would become such a hot topic? However, operations and related efficiencies are moving at an unprecedented pace, even more so with the increase in the digitalisation of payments emerging from the COVID-19 pandemic and the demand from customers to be ‘always-on’.
In our 2021 global research report The Future of Competitive Advantage in Payments & Banking legacy systems, lack of operation efficiency and interoperability between internal systems were identified as the top 3 challenges being faced with current payments infrastructure.
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