Revolut, a global neobank with over 50 million users, has introduced In-App calls, a new feature designed to protect personal customers from impersonation scams.
The service allows Revolut’s customer support team to contact users directly through the app, ensuring a secure and reliable communication channel that scammers cannot replicate.
Impersonation scams involve fraudsters pretending to be trusted entities, such as banks or authorities, to trick victims into transferring money or sharing sensitive details.
While the number of such scams affecting Revolut customers is at its lowest in nearly two years, the company shared that it recognises the severe emotional and financial toll these incidents can take.
To enhance security, Revolut has been testing and developing In-App calls for months, providing customers with a safe way to verify the legitimacy of communications.
The company emphasises that most calls from Revolut Customer Support will now take place within the app, reducing the risk of fraudulent contact.
In-App calls will also be extended to Revolut Business customers in the future.

Woody Malouf, Revolut’s Head of Financial Crime, said,
“Impersonation scams can be a major hazard for many consumers. We know that the most effective way to stop a scam is to break the spell as fast as possible, before any money has been transferred. That’s why we are providing for our customers innovative solutions that help them uncover a scam quickly.
The vast majority of our calls to individuals will be through our app, so if you receive an unplanned call regarding your personal account from somebody claiming to be Revolut, put the phone down and check through the app that they are who they say they are. Speaking to someone through our app means customers can be 100% sure they are talking to Revolut and not a fraudster.”