Vietnam’s Techcombank has announced strong financial results for the fiscal year 2024, with notable growth in profits, customer deposits, and digital innovations.
The bank reported a pre-tax profit of VND 27.5 trillion, representing a 20.3% increase year-on-year.
Total operating income reached VND 47.0 trillion, up 17.3% compared to the previous year.
The robust performance was attributed to successful data-driven offerings such as Auto-earning, Techcombank Rewards, and new merchant solutions.
These initiatives helped drive a 27% increase in the bank’s CASA (Current Account Savings Account) balance, reaching an all-time high of nearly VND 231 trillion, with a CASA ratio of 40.9%.
Techcombank’s customer base grew to over 15 million, with a 20.85% expansion in its credit book.
Retail credit, including mortgage lending, saw a strong year-on-year growth of 22.2%, contributing significantly to this expansion.
The bank also improved its non-performing loan (NPL) ratio to 1.17%, reflecting strong asset quality.
Digital innovation played a key role in the bank’s success, with over 55% of new customers in 2024 acquired through digital channels.
E-banking transaction volumes surged by 51.1% year-on-year, with transaction values rising 20%, driven by the bank’s advanced digital platform.
Techcombank also deployed hyper-personalised engagement strategies through Adobe’s digital marketing platform, which helped convert a higher percentage of new customers into active users.
The launch of Auto-earning 2.0 further strengthened its digital offerings, introducing features like no minimum or maximum balance constraints and a unified account structure for enhanced convenience and returns.
Techcom Securities (TCBS) also leveraged cutting-edge technology, integrating artificial intelligence tools such as generative AI, AutoML, AWS Q, and Co-pilot to enhance customer targeting, streamline processes, and optimise costs.
These AI applications also played a vital role in fraud detection, improving the bank’s ability to identify and mitigate risks effectively.

Techcombank’s CEO Jens Lottner said,
“In 2025 we will continue to expand our ecosystem with a revamped insurance proposition and increase our commitment to sustainability and risk diversification.
This strategy, enabled by our advanced technology capabilities and unparalleled customer centricity, means we are ready to seize new opportunities and deliver superior value to shareholders in the years ahead.”
Featured image credit: Techcombank