Customers of DBS and POSB experienced difficulties accessing mobile banking services on Monday (2 June).

Reports indicated slowness when users attempted to log into the DBS digibank mobile app.

In an update issued at 4:01pm, DBS Bank acknowledged the issue and said it was working to restore services.

During the disruption, the bank noted that payments could still be made via digibank Online and PayLah!, while account balances were accessible through digibank Online and DBS/POSB ATMs.

Cash withdrawals remained available at ATMs, branches, and POSB Cash-Points.

Wealth clients seeking to place trades were advised to contact their relationship managers.

Normal access to the DBS/POSB digibank mobile app was restored as of 4:08pm the same day.

Independent outage tracking site Downdetector showed a spike in problem reports around 3:00pm, which later subsided by the early evening.

This marks the second reported outage for DBS in 2025.

In March, the bank faced a major disruption that affected both mobile and online banking services for more than three hours.

The disruption follows a series of technical issues that began in 2022, which led to regulatory scrutiny and operational adjustments at DBS.

In May 2024, the Monetary Authority of Singapore (MAS) lifted a six-month ban on the bank’s non-essential digital services, imposed after a similar outage in 2023.

MAS had previously stated that DBS had made substantive progress in addressing its technological vulnerabilities, though concerns over system resilience remain.

DBS previously reduced the compensation of its former CEO, Piyush Gupta, in response to persistent technical failures.

Featured image: Edited by Fintech News Singapore, based on image by thanyakij-12 via Freepik