Mastercard has launched a new service aimed at helping enterprises adopt agentic AI as software and business workflows become more autonomous.
The offering, called Mastercard Agent Suite, combines advisory support with configurable AI agents that businesses can build, test, and deploy for specific operational needs.
It draws on Mastercard’s payments infrastructure, data capabilities, proprietary platforms, and a global advisory network of around 4,000 advisors, with structured workshops available to help customers define their agentic AI strategy and roadmap.
Mastercard said enterprise demand is rising as agentic AI becomes more embedded in business software.
The company cited industry forecasts indicating that about a third of enterprise applications are expected to incorporate agentic AI by 2028, with AI agents supporting a growing share of customer interactions and operational tasks by 2030.
“Readiness is the new competitive advantage. It’s no secret that those who lay the groundwork can embrace new commercial opportunities much faster.
Mastercard Agent Suite builds on our core strengths and capabilities to ensure our customers can be both nimble and practical as they turn innovation into outcomes.”
said Kaushik Gopal, Head of Insights and Intelligence for Mastercard.
The suite is expected to be available in the second quarter of the year and will complement Mastercard’s existing AI and agentic AI offerings across payments security, customer experience, and data-driven insights.
The company said agents developed through the service will follow its privacy, responsible AI, and security standards.
Initial use cases are expected to focus on banks and merchants. Banks may use agents to recommend products such as travel cards or fee-saving accounts, while merchants can configure agents around inventory, pricing, promotions, and brand voice to support conversational shopping.
The launch also forms part of Mastercard’s broader agentic commerce push, including a dedicated agentic commerce and services track within its Start Path startup programme.
Featured image: Edited by Fintech News Singapore, based on image by Mastercard
