Visa has introduced six new and enhanced dispute resolution tools as issuers, acquirers and merchants contend with rising case volumes and outdated manual processes.
Inefficient dispute handling continues to drive administrative costs and fraud-related losses across the payments ecosystem.
Visa processed 106 million disputes globally in 2025, up 35 percent from 2019.
“Disputes put strain on every part of the payments ecosystem, frustrating consumers, while driving cost and complexity for merchants and financial institutions. When outdated technology cannot keep pace, fraud goes undetected.
Our expanded suite of dispute services gives clients the visibility they need to focus on what matters most: serving customers, launching new products and growing their businesses.”
said Andrew Torre, President of Value-Added Services, Visa.
For merchants, Visa is rolling out tools aimed at resolving disputes earlier, improving recovery and preventing unnecessary claims.
Its Visa Dispute Resolution Network is designed to handle potential disputes before they escalate, with a pilot now available and general availability planned for late 2026.
Visa Dispute Recovery Manager, which automates representment using Gen AI-generated responses and win prediction scoring, is also set for pilot expansion in late 2026.
The payments company has also updated Order Insight, which surfaces transaction details to help clear up confusion over legitimate charges.
From April 2026, merchants will be able to use Compelling Evidence 3.0 within the service to share evidence with banks in suspicious transaction cases, a move Visa said could help reduce friendly fraud.
For issuers and acquirers, Visa is expanding AI-based dispute tools. Dispute Intelligence, which uses predictive AI models and Visa’s global transaction and dispute data to support case reviews, is now generally available.
Dispute Doc Analyzer will be available to issuers in late April 2026, summarising merchant documents and extracting key details in a structured format to support dispute decisions.
For acquirers, the tool is already generally available and can auto-populate response questionnaires for merchants.
Visa is also preparing to launch Visa Dispute Case Manager in North America in 2026.
The platform uses AI to centralise dispute workflows across multiple card networks, from intake to resolution.
Featured image: Edited by Fintech News Singapore, based on image by mrsiraphol via Freepik
