HSBC CEO Georges Elhedery has told employees to embrace artificial intelligence (AI) as the bank considers how the technology could change the way some roles are performed, according to Reuters.
The remarks come as banks examine how generative AI could automate tasks linked to information processing and routine workflows.
Elhedery encouraged HSBC staff to approach the transition constructively, rather than view AI as a threat to be resisted.
He acknowledged that generative AI would remove some jobs while creating others, and presented the technology as a way to improve productivity across the bank.
The remarks show HSBC is preparing employees for a more direct role for AI in day-to-day banking work, while stopping short of outlining any formal job-cut plan tied to the technology.
HSBC employs more than 211,000 people globally, making any major technology-led change significant for its operations.
Banks have generally been cautious about publicly discussing AI-linked job losses, but Elhedery’s remarks indicate that HSBC sees the technology as more than a productivity tool.
The challenge for HSBC will be managing the transition without alienating employees who may worry that adopting AI could make parts of their work redundant.
More broadly, academics have warned that companies should be careful not to cut too deeply before AI’s productivity gains are fully realised, as experienced staff may still be needed during the transition.
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