WhatsApp, Facebook, TikTok and other major platforms face tougher anti-scam requirements in Singapore.
The Singapore Police Force (SPF) issued new Codes of Practice for messaging, social media and e-commerce services under the Online Criminal Harms Act.
Most requirements take effect on 31 January 2027.
Messaging Services Must Restrict Unknown Contacts
Messaging services must restrict approaches from unknown contacts or warn users of potential risks.
The rules also cover Telegram, WeChat, Apple iMessage, FaceTime, Google Messages and Google Meet.
Platforms must obtain consent before adding users to group chats.
They must also display information about suspicious accounts and let users filter or block communications from unknown numbers.
Measures to prevent the impersonation of the Singapore Government must be introduced earlier on 30 September 2026.
WhatsApp and Telegram accounted for about 23% of scam cases in Singapore in 2025.
WhatsApp was also used in around 18% of government official impersonation scam cases.
Tighter Controls on Scam Advertisements
A separate code requires Facebook, Instagram and TikTok to detect and remove suspected scam advertisements.
They must verify advertisers against government records and identify practices such as URL cloaking.
Financial services ads can only target Singapore users if the advertiser is authorised by the Monetary Authority of Singapore or another relevant authority.
Social media platforms accounted for about 30% of scam cases in 2025. Facebook alone was linked to around 18%.
The enhanced e-commerce code covers Carousell, Facebook Marketplace and Facebook Business Pages.
It strengthens login checks for new or unrecognised devices and extends safeguards against scam advertisements.
Platforms Face Higher Penalties for Breaches
The rules build on measures introduced in June 2024.
Scam cases reported on designated services fell by about 37% between 2024 and 2025, although the SPF said several factors may have contributed.
Non-compliant providers may receive a rectification notice.
Failure to comply without a reasonable excuse carries a maximum fine of S$1 million.
Continuing offences can attract further fines of up to S$100,000 a day after conviction.
Proposed amendments would raise the maximum penalty to S$10 million for each breach.
Further details are expected when Parliament considers the Scams (Countermeasures) and Other Matters Bill in September 2026.
Featured image: Edited by Fintech News Singapore, based on images by mrsiraphol and Powerlightss via Magnific
