Bangkok Bank Co-Develops Thai Language AI Chatbot With Pand.ai

Bangkok Bank Co-Develops Thai Language AI Chatbot With Pand.ai

by December 9, 2020
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Bangkok Bank PLC announced the launch of its Thai language Artificial Intelligence (AI) powered chatbot that was built in-house in a joint collaboration with Singapore-based fintech startup Pand.ai.

The chatbot called TT01 was a result of Bangkok Bank’s innovation programme, InnoHub. The development began earlier this year and the chatbot was fully completed in October.

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The solution will be available to clients of Pand.ai. Meanwhile, Bangkok Bank will use this as a digital sales assistant on LINE for their sales and relationship managers, scheduled to launch in Q1 2021.

This adds to Pand.ai’s growing portfolio of languages available on its proprietary conversational AI chatbot, which includes English, Chinese, Bahasa Malaysia, and Bahasa Indonesia.

Dr. Pao Sriprasertsuk, Head of Bangkok Bank Innovation Department

Dr. Pao Sriprasertsuk

“We are excited about TT01, which we believe to be the first in-house built advanced Thai conversational AI engine that works. According to multiple Bangkok Bank’s internal tests, TT01 has achieved an accuracy rate of up to 96%. Thai is a complicated language and has long been neglected by the global data science community, so we are proud to be able to finally build this engine with Pand.ai, and we hope this will lead to more interest in Thai conversational AI in the region,”

said Dr. Pao Sriprasertsuk, Head of Bangkok Bank Innovation Department.

TT01 was reportedly trained to process mixed-use language in Thai and English, as well as emojis, both of which are commonly used in daily text-based communications.

Commenting on this approach, Chuang Shin Wee, founder and CEO of Pand.ai said,

Chuang Shin Wee, founder and CEO of Pand.ai

Chuang Shin Wee

“We wanted to build a Thai conversational AI engine for everyone. Therefore, it must be able to process utterances that reflect how ordinary people communicate in their daily lives. Through our first partnership with Bangkok Bank, we have accomplished just that.”

Pand.ai is an alumni of Bangkok Bank’s InnoHub which is a global accelerator programme in 2019. The launch of TT01 comes shortly after the pre-Series A funding by Bualuang Ventures, the corporate venture capital arm of Bangkok Bank.

 

 

Featured image credit: Bangkok Bank

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