CIMB Singapore encountered a technical issue on 29 June 2024, affecting the reflection of certain transactions in the bank account balances of a group of customers.
The bank claimed that the root cause for the technical issues have been identified and that its team is working on resolving it in a Facebook post.
Despite this glitch, CIMB Singapore reported that both inbound and outbound transactions were processed successfully.
The bank released a statement saying to confirm that its core banking systems and customer accounts remain secure.
CIMB assured that all affected customers will see their funds posted within the next 24 hours and is actively engaging with the impacted customers to resolve the issue.
Most affected customers have already had their transaction postings reflected in their accounts, and the bank is working with the remaining few whose accounts need further checks.
The bank said,
“We sincerely apologise to our customers for the inconvenience caused. We will provide timely updates on the CIMB website and our Facebook official page.”
Featured image credit: Edited from Freepik
