With help from the Singapore Police Force, Maybank has intervened in 19 scam cases from March 2023 to June 2024, preventing the loss of S$1,215,600.
One notable case occurred on 2 July at Maybank’s Choa Chu Kang branch, a 75-year-old retiree attempted to prematurely withdraw S$230,000 from his fixed deposit.
Assistant Service Manager Lee Yong Jie noticed inconsistencies in the retiree’s reasons for the withdrawal and referred the case to Maybank’s digital banking fraud team.
The customer claimed he needed the funds to help his son purchase an HDB flat but was unable to provide supporting documents.
Despite repeated questioning, the retiree’s story remained inconsistent. Following the fraud team’s advice, the withdrawal was withheld until proper documentation or a police report could be presented.
Later that evening, the retiree contacted Maybank to admit he had been scammed and was advised to file a police report.
He later returned to thank the staff for their vigilance, revealing he had already lost a significant amount to the same scam at another bank.
Maybank continues to urge customers to stay vigilant and provides resources on their website for scam prevention.