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What are the key trends and engaging topics impacting the fast-moving financial services industry in the region?

From maximising the value of digital transformations to the domino effects of overnight bank collapses, Banking After Hours is an incisive chat series produced in collaboration with Backbase, that sits down with leading luminaries from the regional financial sector to get their hot takes and analysis on the key topics influencing their institutions and the economy at large in Asia.

Play Video about 2:44 / 26:58 • Change is the only constant Screenshot Banking After Hours: Chris Skinner Predicts What’s the Next Big Thing in Fintech

Banking After Hours: Chris Skinner Predicts What’s the Next Big Thing in Fintech

Financial institutions know change in risk and compliance, but do they get the urgency of change in technological innovation to keep pace?

Award-winning author and fintech icon Chris Skinner breaks down the industry’s evolution, and crystal ball-gazes what’s coming next in this episode of ‘Banking After Hours’.


Play Video about Banking After Hours: How HDFC Leverages Generative AI to Serve 120 Million Customers

Banking After Hours: How HDFC Leverages Generative AI to Serve 120 Million Customers

HDFC’s SVP and Head of Mobile and Net Banking Gautam Anand joins the ‘Banking After Hours’ hotseat to share how the wprld’s 5th-largest bank by market cap has transformed its customer service landscape in the last 2 years by leveraging advanced AI and ML technologies.

Gautam shares insights into the bank’s strategic move to embrace AI technology for improving service efficiency in a diverse country like India, by providing customer support in over 13 regional languages.

Play Video about Banking After Hours - How StanChart Disrupts Itself to Stay Ahead the Curve

Banking After Hours: How StanChart Disrupts Itself to Stay Ahead of the Curve

Managing Director Sammeer heads consumer, private and business banking at Standard Chartered Malaysia, and details his past 15 months since being promoted to the position. He traces StanChart’s more than 160 years of evolution in Malaysia’s financial services sector.

Backbase’s Riddhi Dutta discusses the assets, resources, and budget that an incumbent powerhouse like Standard Chartered would bring that other incumbents seek to model themselves after.

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Banking After Hours: Muazzam’s Grand Digital Ambitions for Bank Islam

Bank Islam CEO Muazzam Mohamed details the oldest Malaysian Islamic bank’s 4-year digitalisation blueprint, its SME-focused Go Biz mobile banking app, and recent foray into digital bank spinoff ‘Be U’, which is starting to pay dividends.

Riddhi Dutta, the Regional Vice President, Asia, for Backbase shed light on how technology players are accelerating the digital journey for banks, and how the customer experience is greatly shaping the expectations on digital.

Play Video about Banking After Hours: ACS Digital’s Path Forward Without MoneyLion

Banking After Hours: ACS Digital’s Path Forward Without MoneyLion

Soon after BNM awarded a digital banking license to their consortium, MoneyLion pulled out of the partnership, now dubbed ACS Digital. In this episode, banking veteran and ACS Digital’s CEO Raja Teh Maimunah explains where the Islamic digital banking consortium goes from here, and what it’s like to lead a digital disruption charge.

Backbase’s Regional Vice President, Asia, Riddhi Dutta addresses the ‘confidence crisis’ potentially afflicting the banking industry in Asia and beyond, in the wake of a tumultuous week catalysed by the collapse of Silicon Valley Bank.

Play Video about Banking After Hours: Cracking the Code to Financial Inclusion With Bank Simpanan Nasional

Banking After Hours: Cracking the Code to Financial Inclusion With Bank Simpanan Nasional

With BNM mapping out its Financial Inclusion Framework 2023 – 2026, microfinancing small operators and sole entrepreneurs to catalyse their digitalisation has become a focus for Bank Simpanan Nasional, according to Jay Khairil, the auditor-turned-CEO of BSN.

Sumit Batra, Director of Solutions Engineering APAC at Backbase, delves into transformation (people as well as digital) and the meaningful impact of financial literacy and education.


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