Tag "customer behavior"

One in Three BFSI Customers Are Underwhelmed By Their Digital Offerings

Accustomed to the highly personalized digital experiences they get from bigtechs like Google and Amazon, banking and insurance customers are increasingly growing dissatisfied with the services they receive from their traditional financial services providers. This suggests a gap between customers’

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Singapore Organizations Adopt AI, ML Amid COVID-19 Induced Uncertainties

Amid the COVID-19 pandemic, Singapore businesses are turning to artificial intelligence (AI) and machine learning (ML) to manage consumer credit risk and deal with economic uncertainties, according to a new research by information services company Experian. Experian, which surveyed 3,000

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