About The Event
This webinar explores how AI-powered cognitive banking goes beyond basic personalisation by anticipating and adapting to customers’ financial behaviors to enhance their financial wellness.
The result? Stronger customer loyalty and increased adoption of financial products.
The webinar features key insights from the global survey “Understanding Consumer Demand in the AI-Banking Era.”
We’ll reveal how, amid the growing demand for AI-driven, contextualised insights, more than half of customers in APAC would likely switch banks to access personalised financial wellness services.
In this session, we will explore:
- How AI-driven engagement can strengthen customer loyalty and reduce churn
- How Cognitive Banking can empower people – from users making smarter financial decisions to employees delivering better banking experiences.
- What it takes to build an AI-powered bank in 2025 and beyond.
Panelists:
- Dr. Geraldine Wong, Chief Data Officer, GXS Bank
- Jino Noel, Chief Technology Officer, UnionDigital Bank
- Ajay Mathur, Managing Director, Head of Consumer Banking Group & Wealth Management, DBS Bank (Hong Kong)
- Jody Bhagat, President Global Banking, Personetics
Moderator:
Vincent Fong, Chief Editor, Fintech News Network