Would you let an AI agent make a payment for you? Before answering, you might want to know whose agent you are trusting.
Customers could soon choose between AI assistants such as ChatGPT and Claude, personal agents, banking agents and shopping agents. How banks and shopping platforms respond could be key to winning customers.
Customers also need confidence that these agents will follow their instructions and stay within agreed limits.
Recent reports of breaches involving AI agents from Google, OpenAI, Anthropic and Meta during security testing show why those limits matter.
The Singapore government is also running trials and experiments to understand how to implement agentic AI responsibly while strengthening its safeguards.
