Grab has been hit with a VND 1.36 billion fine, about US$52,000, in Vietnam over failures in consumer data and disclosure practices.
Vietnam’s National Competition Commission imposed the penalty over six breaches of consumer protection regulations, according to Vietnam Plus.
One breach concerned data consent, with users not given a choice over whether their information could be used for sharing or disclosure to third parties.
The regulator also identified two issues with Grab’s general terms and conditions, including prohibited provisions and the absence of a clearly stated effective date.
Grab was also cited for failing to disclose sponsorship involving influencers used in commercial promotions.
The company was found to have provided incomplete or inaccurate displays of consumer feedback and reviews.
Grab also failed to make information on the mechanisms and policies applying to vulnerable consumers sufficiently accessible.
The commission directed Grab to address the breaches and review its consumer-facing policies for compliance.
Grab later reported that it had rectified the violations and paid the fine.
Featured image: Edited by Fintech News Singapore, based on image by pe_jo via Magnific
