Backbase has split its technology leadership between digital and agentic banking with the appointment of two CTOs.
Greg Fahy will serve as Chief Technology Officer (CTO) for Digital Banking, while Deepak Pandey takes on the role of CTO for Agentic Banking.
Fahy will oversee the company’s digital banking business, which serves more than 120 banks.
He will also lead Delivery Factory, which uses AI to support implementations, migrations and upgrades.
Backbase reported that teams using Delivery Factory delivered twice as fast as traditional teams across more than 10 implementations over the past year.
Fahy joined Backbase in 2018 and most recently served as CTO for Services.
Pandey will oversee the engineering and technology behind Banking OS and its agentic banking solutions.
These allow AI agents to handle customer requests within banks’ policies and controls.
He has worked on Backbase’s agentic architecture since 2024.
Jouk Pleiter, Founder and CEO of Backbase, said,
“When I started Backbase, the job was getting banks online. Now every bank I talk to is running two transformations at the same time: modernizing the digital bank its customers already expect, and building the agentic bank that comes next.
One CTO cannot run both – the pace, the risk and the engineering are different. Greg built the machine that gets our banks live and Deepak built the one that lets agents act inside a bank’s control.”
Backbase acquired Kasisto in June 2026, adding its agentic AI platform and financial services technology to Banking OS.
Its Conversational Banking solution became generally available in October and is now in production at more than 10 banks.
Featured image: Edited by Fintech News Singapore, based on image by zendaIA via Magnific
