Conversational messaging platform Gupshup announced the acquisition of Active.Ai, a conversational AI platform used by banks and fintech firms. The sum was not disclosed.
The acquisition aims to strengthen Gupshup’s customer experience solutions for its banking, financial services and insurance (BFSI) customers.
Headquartered in Singapore, Active.Ai serves BFSI customers across 43 countries with its Conversational Banking as a Service (CBaaS) platform.
Active.Ai said it has enabled more than 300 million user interactions via voice, video and messaging, managed over 30 million service requests and fulfilled 50 million plus enquiries in aggregate, with 95 percent accuracy.
The company’s marquee customers include the Royal Credit Union and CommFirst Federal Credit Union in the USA, Axis Bank, Kotak Mahindra Bank, Tata Capital, IndusInd Bank and HDFC Securities Ltd in India, NTUC Income, NIUM and Tonik Bank in South East Asia and Abu Dhabi Commercial Bank PJSC (ADCB), Qatar Islamic Bank and Burgan Bank in the Middle East. The company has established strong partnerships with AWS, Microsoft, Infosys (Finacle), TCS, Finastra, EY, PwC and Accenture.
“Active.Ai’s robust CBaaS platform adds more vertical depth to our product stack, giving BFSI customers the tools to create intelligent, frictionless micro conversations with consumers using voice, video and messaging channels.
We are happy to welcome the Acitve.Ai team to the Gupshup family and look forward to driving the next phase of innovations in conversational engagement and commerce.”
said Beerud Sheth, Co-founder and CEO, Gupshup.
“In the conversational economy, business to consumer engagement that combines advanced natural language processing with deep enterprise connectivity is essential.
Active.Ai’s conversational engagement platform powers leading financial enterprises across 43 countries. We are excited to partner with Gupshup to help shape the future of conversational engagement in the financial services space.”
said Ravi Shankar, Co-founder and CEO, Active.Ai.
