More seniors are paying digitally through OCBC’s app, with transaction numbers rising nearly 60% in the year ending 30 June 2026.
According to the bank’s data, the number of customers aged 60 and above making these payments also grew by nearly 30% compared with a year earlier.
Their use of PayNow to pay online shopping platforms such as Shopee and TikTok Shop reached 1.5 times the level recorded a year earlier.
The number of overseas QR payments seniors made through the app’s Scan & Pay feature more than doubled over the same period.
China accounted for almost 80% of the total value of these transactions.
Susan Tan, Head of Group Segment, Global Consumer Financial Services, OCBC, said,
“Singapore’s ageing population makes digital inclusion more important than ever. As more services and transactions move online, it is essential that seniors are able to participate with confidence and convenience.
We have been encouraged by the growing number of seniors using digital payments across a wider range of activities, from online shopping to overseas travel. This reinforces the importance of continuing to equip them with the skills, knowledge and tools to navigate the digital world safely.”
Scan & Pay lets customers make QR payments in more than 55 destinations, including China, Hong Kong, Indonesia, Japan, Malaysia and South Korea.
They can scan a merchant’s QR code or generate a payment code for the merchant to scan.
The service is supported by six cross-border payment networks: Alipay+, DuitNow, PromptPay, QRIS, UnionPay and Weixin Pay.
OCBC’s Digital Banking Support for Seniors
Since 2022, OCBC has engaged more than 150,000 seniors through over 180 workshops and events.
These sessions teach basic banking tasks such as checking account balances, making PayNow transfers and paying merchants using QR codes.
The bank brought these efforts under its SeniorCare programme in 2025.
The sessions also help seniors recognise scams and protect their savings with features such as OCBC Money Lock.
Customers can switch between English and Chinese in the app.
Its Smart Text feature, introduced in 2025, offers seven text sizes to make text easier to read on phone screens.
More than 15,000 seniors have adopted the feature.
Featured image: Tay Chai Hoon, 63, makes a digital payment at a food court using the OCBC app.
