In professional services, we’ve always known that the biggest costs aren’t always the most obvious. They don’t show up clearly in a line item or a vendor invoice. Instead, they hide in the day-to-day: in unbillable hours, delayed approvals, duplicated tools, and under quoting because of gaps in understanding true costs. And by the time we catch these issues? It’s often too late to course-correct. Leaders across law firms, consultancies, architecture studios, and creative agencies concur with this and the theme is always the same. Margins are getting tighter, project scopes are shifting faster with a growing list of expected…