Today, it’s the digital customer’s world—banks just live in it. Twenty percent of bank customers are now digital-only users. Seventy-three percent admit they’d be more excited about a new offering from Apple, Google or Amazon than from their own Financial Services Provider (FSP). Thirty-five percent of millennials don’t even believe they’ll need a bank five years from now. In a new age of intelligent, connected capabilities, consumers expect nothing short of a sophisticated banking experience that meets their evolving needs. They desire a deep level of personalization and anticipatory engagement. They want contextual, multi-touch experiences that span the entire organization.…
Author: Richard Spence
Author
Richard Spence
Richard Spence is the Avaya Managing Director for ASEAN, leading the company’s business in Singapore, Malaysia, the Philippines, Indonesia, Thailand and Indochina. Richard has been with Avaya since 2006 and has demonstrated sustained success throughout that time. He moved to APAC in 2013 and before taking up the ASEAN leadership role was responsible for the APAC theatre’s largest Global Account customer. Richard’s success was recognized in his being one of the elite group of inaugural Avaya President’s Club winners in 2014.