Prudential has announced an expanded strategic partnership with Google Cloud to introduce AI-driven products and applications aimed at enhancing experiences for customers, agents, and employees.
This collaboration will support the launch of Prudential’s new AI Lab, which will initially focus on improving healthcare access and operational efficiency.
Set to launch later this year, the AI Lab will facilitate Prudential’s adoption of advanced AI technologies, including machine learning and generative AI.
The lab will provide Prudential’s 15,000 employees with tools and a structured environment to develop scalable AI products.
This initiative aims to drive progress in key areas, including enhancing customer experiences, optimising technology-driven distribution, and expanding access to affordable healthcare.
Google Cloud will lend its expertise in health-focused AI to support these efforts, with a particular emphasis on improving operational processes and enabling personalised customer experiences.
The AI Lab, based in Singapore, will also collaborate with educational institutions, research centers, start-ups, and AI specialists.
This partnership builds on the existing relationship between Prudential and Google Cloud, established in 2019, and aims to advance digital transformation initiatives across Asia and Africa.
Anil Wadhwani, Chief Executive Officer, Prudential plc, said,
“We are actively using data, advanced analytics and AI to create an exceptional customer and agent experience – while helping us work smarter and faster.
Our expanded partnership with Google Cloud will unlock the innovation and creativity of our 15,000 employees and increase our speed to market, particularly in health insurance, where we see tremendous growth opportunities.”
Thomas Kurian, CEO, Google Cloud, said,
“Generative AI represents a significant opportunity to drive innovation in the insurance industry. Our collaboration with Prudential and the launch of its AI Lab will help to reimagine customer experiences, optimise operations, and unlock new growth possibilities.
Google Cloud is committed to providing the AI and data analytics capabilities, as well as the expertise needed to support Prudential’s vision for the future of insurance.”
Featured image credit: Edited from Freepik
