The AI debt collection tool by TP delivered a 40% debt recovery rate in live client deployments while matching human-level customer satisfaction scores.
TP.ai FAB Collect uses AI-driven decisioning, analytics and omnichannel engagement to support collections operations.
The tool is designed to help lenders manage higher collection volumes and prioritise cases that need human intervention.
The solution is built on TP’s Foundational AI Backbone framework and trained on 40 years of human collections expertise.
TP said it aims to improve recovery outcomes while maintaining compliance and customer trust.
Assaf Tarnopolsky, TP’s Chief Business Development and Customer Officer for APAC, said,
“We trained our AI on 40 years of human collections expertise. Now it handles the first wave, so our human advisors can focus on the conversations that truly matter.
TP.ai FAB Collect has produced results across debt recovery, promise-to-pay and overall customer satisfaction.”
In one financial institution deployment, TP reported that the AI agents achieved a slightly higher customer satisfaction score than human agents while recording a 40% debt recovery rate.
In a telecommunications deployment, the AI agents adapted outreach based on local payment behaviour and delivered a 7 percentage point improvement in the pay-to-contact ratio compared with a human-only model.
The company also reported a 40% reduction in collections costs compared with a human-only model.
TP is a digital business services group that provides customer care, back-office, consulting and digital transformation services across APAC and other markets.
Featured image: Edited by Fintech News Singapore, based on image by topntp26 via Magnific
