TP will provide 24/7 customer support for dtcpay as the Singapore payments firm expands its stablecoin-enabled services across APAC.
The partnership will cover customer and merchant support in English and Mandarin across digital and voice channels.
dtcpay is a regulated digital payments provider in Singapore. The company has been expanding its payment services for businesses and merchants, including stablecoin-enabled payment offerings.
TP will handle dtcpay’s customer engagement operations using its customer experience capabilities and internal AI-powered tools.
This will help dtcpay manage service volumes, improve workflows and provide more consistent support as it grows.
Sam Lin, Chief Operating Officer of dtcpay, said,
“The payments landscape across APAC is evolving rapidly, with stablecoins gaining strong momentum as businesses seek faster, more efficient, and transparent ways to move value across borders.
As adoption scales, the ability to deliver trusted, responsive, and high-quality customer experiences becomes increasingly critical to building confidence among users and merchants.”
Daniel Dua, Head of Business Development SEA at TP, said,
“Digital payment adoption in APAC is accelerating, and the companies leading this space combine strong technical infrastructure with equally strong customer experience operations.
dtcpay has built a compelling and regulated payments platform, and we’re proud to bring the CX capabilities and scale to match that ambition.”
The partnership may later expand to include wider regional support, more multilingual engagement and additional operational scaling initiatives.
Featured image: Edited by Fintech News Singapore, based on image by mrsiraphol via Magnific
