Techcombank Ramps up Digitisation Efforts With Backbase Partnershipby Fintech News Vietnam June 3, 2021
The Vietnam Technological and Commercial Joint Stock Bank (Techcombank) has chosen digital banking software provider Backbase to accelerate the digitalisation of its retail and corporate omni-channel engagement.
Techcombank will leverage Backbase’s platform to innovate and design new digital financial services experiences for both retail and corporate customers.
Backbase will deploy its engagement banking platform to give Techcombank greater agility and time to market for its digital strategy.
Moreover, the platform will allow Techcombank to create, manage, and optimise its end-to-end customer experience seamlessly as it scales up its digital offerings as a digital-first bank.
By doubling down on its digitalization efforts through Backbase’s platform, Techcombank is looking to gain an edge by addressing unmet needs and deepening financial enablement for both Vietnamese small and medium-sized enterprises (SMEs) as well as the larger population.
Pranav Seth, Chief Digital Officer of Techcombank said,
“By transforming our customer engagement platform, Techcombank will be able to innovate at speed to create better products, scale our operations, and make it possible to create a seamless banking experience for our customers.
We are confident that with Backbase’s expertise in omnichannel banking systems, they are the right partners who will help us get there.”
Riddhi Dutta, Regional Director for ASEAN and South Asia, Backbase, said,
“As banks rise to meet the increasing demand for online and mobile banking from their customers, they are also opening up new possibilities to work with innovative fintechs and adopt new technologies.
We are excited to embark on this digitalization journey with Techcombank, one of the largest joint-stock banks (JSBs) in Vietnam, which is leading innovation efforts in the country’s financial sector as it looks to implement a digital-first approach for its core strategy.”
Featured image: Riddhi Dutta, Regional Director for ASEAN and South Asia, Backbase and Pranav Seth, Chief Digital Officer of Techcombank