Author: Jo-Ann Chung, CEO of Summit

Author

Jo-Ann Chung

Jo-ann has more than 20 years of experience in the financial services industry and over 17 years of experience in the B2B payments industry. Her previous roles include leading the strategy, design, and development for consumer lending and business payments experience at digital lending and payments fintech provider WLTH, as Chief Product Officer. Prior to that, she was the Head of Products at MYOB (Mind Your Own Business Group Limited), responsible for product strategy and development of the company's financial services solutions spanning Payments, Loyalty, and Finance for businesses.

Logistics teams supporting e-commerce in Singapore are under more pressure than ever, especially when it comes to effective logistics cost tracking. Customer expectations are rising with faster shipping windows, broader regional reach, and competitive price points. But behind the scenes, logistics providers are juggling leaner teams, costlier transport, and more complex cross-border operations. Summit has worked with logistics and operations leaders across Singapore, and what we’re seeing is clear: while e-commerce continues evolving, the infrastructure that supports it hasn’t kept pace. And as someone who’s spent years in this space, I can say with confidence that what slows businesses down isn’t…

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Finance heads and managers in small and medium enterprises (SMEs) often find themselves overwhelmed by manual, routine tasks such as data entry, invoice management, and report creation. These menial tasks can eclipse their more strategic responsibilities like process improvement, strategic planning, and cost reduction. The solution to this problem lies in freeing finance managers from these routine tasks. While some technological solutions are available, none have fully reduced the burden on finance managers. AI-Powered Automation: Streamlining Spend Management SMEs handle hundreds of invoices monthly. According to a study by Levvel Research, a staggering 86% of SMEs still rely on manual…

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