FlashPay Card Phases Out, Exchange for New NETS Prepaid Card Starts 19 Jan

FlashPay Card Phases Out, Exchange for New NETS Prepaid Card Starts 19 Jan

by January 9, 2024

The Network for Electronic Transfers (NETS) has launched a card exchange programme for holders of the NETS FlashPay Card in response to the Land Transport Authority’s (LTA) decision to phase out the existing card-based ticketing system for adult commuters.

Starting 19 January 2024, and continuing until 18 July 2024, users can exchange their FlashPay cards for a new NETS Prepaid Card at any of the 44 SimplyGo ticket offices across Singapore.

The NETS FlashPay Card, primarily used as a stored value card, will no longer be supported for topping up at ticketing machines from 1 June 2024.

However, the card will remain valid for in-store purchases and for motorists using the second generation in-vehicle unit (IU) or the new on-board unit (OBU) for parking and Electronic Road Pricing (ERP) payments.

The new NETS Prepaid Card offers enhanced features, allowing users to link the card to the NETS app and the SimplyGo app for added convenience.

These apps enable features such as top-ups on the go, viewing transaction history, setting spending limits, and managing family expenses, making the card versatile for various family members, including domestic helpers and the elderly.

The public can identify a NETS FlashPay Card by the NETS FlashPay logo located on the bottom right corner of the card face or on the back of the card.

For those seeking a refund on the remaining value of their FlashPay Card, options are available at SimplyGo Ticket Offices, local bank ATMs, or the NETS Customer Service Centre within a year from the card’s expiry date.

Here’s a step-by-step guide on how to use NETS Prepaid Card functions on the app.

Lawrence Chan, Group CEO at NETS

Lawrence Chan

Lawrence Chan, Group CEO of NETS said,

“We have partnered with TransitLink to offer convenient locations for NETS FlashPay cardholders who wish to exchange their cards for a free NETS Prepaid Card, an account-based card.


Alternatively, they can switch to the NETS contactless ATM card for their transit needs. Cardholders who use NETS FlashPay Card at retail acceptance points or for their motoring needs can still continue to use the card.”