These days the majority of our touch points are through digital channels – which is why digital experiences will likely make or break your customer attrition rates. From onboarding all the way to interacting with your digital channels, how should banks and fintechs of the future shape great user experiences? Join practitioners from leading digital first organisations as we discuss winning strategies to win the hearts and minds of Asia’s digital generation.

It is no secret that banks are a valuable target for cybercriminals, a BCG report estimates that banks are 300 times more likely to be targeted than other industries.

As the climate emergency heightens, the need for financial service providers to embrace ESG becomes more and more urgent. Beyond being the ethical thing to do ESG is also becoming a key driver for financial performance driven by both investor and consumer demand. Join us in the webinar to learn the ESG journeys of some of Asia’s leading organisations.

The banking, financial services and insurance (BFSI) industry was forcibly plunged into remote working arrangements for the past few years due to the pandemic. Remote work will most likely still be the norm in the BFSI sector but perhaps to a lesser extent given the many regulatory and compliance complexities that need to be untangled.

The experience of the modern customers is no longer benchmarked against competing banks but rather the bigtechs and the superapps of the world. In order to keep up, your bank needs to be a hub of a broad financial ecosystem, with your customers at the helm – making a platform strategy essential.

Artificial Intelligence is often touted as one of the most transformative tools for lending; from enabling financial services providers to drive inclusive finance, to fraud prevention and improving customer relationships.

Success is not final, and failure is not fatal – and there are valueable lessons that entrepreneurs can learn from unsuccesful endeavours.

How will digital banks in Malaysia reshape financial services? How will it be different from banks.

Get a sense of Malaysia's digital applicants' aspirations and how it will shape BFSI in Malaysia