Banking After Hours: How HDFC Leverages Generative AI to Serve 120 Million Customers

by Fintech News Singapore February 22, 2024

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In an exclusive interview with Fintech News, we sat down with HDFC’s Gautam Anand to delve into how the bank has transformed its customer service landscape in the last 18 months by leveraging advanced AI and ML technologies.

Gautam shares insights into the bank’s strategic move to embrace AI technology for improving service efficiency, particularly in a diverse country like India, by providing customer support in over 13 regional languages.