Your company has huge amounts of data at its disposal: data from customer communications such as phone calls, chats, and emails, plus internal data from documents stored on your intranet and servers or in other databases. With AI, or – more precisely – a personalized AI assistant, this company-specific data can be combined with the power and intelligence of ChatGPT to develop a chatbot for your employees and customers. Used correctly, AI can provide a decisive advantage in the banking industry by improving efficiency.